Talk to Zrelay
Get help with API setup, payments, usage or account access. Zrelay handles customer support directly.
Help us find the issue
- API requests: send the model ID, endpoint, approximate time with timezone, HTTP status and a redacted error message.
- Billing: include the invoice ID, purchase date and account ID, if available.
- Account access: describe what failed and keep your purchase record for verification.
Never send your API key, account login code, receipt access link, upstream credentials or unredacted customer content in a support message.
Refunds, privacy and business requests
Email support@zrelay.net for refund requests, privacy requests and discussion of the Data Processing Addendum. Identify the type of request so it can be handled appropriately. Telegram remains available as an alternative support channel.
For supply-side proposals, use the separate capacity partner form. Submissions are reviewed privately.
Service status
The status button in the navigation runs current reachability checks for the API gateway, checkout and metering services. These checks are a snapshot, not an uptime history or guarantee that every model is available.